SMS & MMS.
Text where they reply fastest.
Two-way texting from the CRM. Opt-out management, templates, delivery tracking, and full timeline history—TCPA-aware by design.
Reach customers on their phone—without leaving the CRM.
Two-way threads, compliance, templates, and campaigns.
Two-Way SMS/MMS
Send and receive SMS and MMS from your CRM. Full two-way threads on every contact.
Opt-Out Management
Automatic TCPA compliance. Opt-out requests handled so you never text opted-out contacts.
CRM Integration
Messages linked to contacts and deals. Full context next to calls and email.
Message Templates
Reusable templates with personalization. Faster replies for common scenarios.
Delivery Tracking
Delivery and read signals where supported. Optimize timing and campaigns.
Bulk Messaging
Campaigns to lists with scheduling and personalization at scale.
Who uses SMS on Adoptiv
Sales, support, and field teams—higher response rates with guardrails.
Sales & SDRs
Quick nudges after calls and meetings. Higher connect rates than email alone.
Marketing
Event reminders and campaign follow-ups with opt-out honored automatically.
Support
Two-way support threads on the same record as tickets and calls.
Field & ops
Appointment confirmations and day-of updates without app switching.
Outcomes teams see with CRM SMS
Faster replies. Cleaner compliance. One timeline per customer.
Higher response rates
- SMS open rates beat email for time-sensitive asks.
- Threads stay on the contact record.
Still chasing replies in email-only cadences?
Buyers answer texts. When SMS lives outside the CRM, context is lost and compliance risk grows. Adoptiv keeps every message on the record with opt-out enforcement built in.
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Pair with email sequences
Alternate email and SMS steps in nurture flows for higher engagement.
Email sequencesCompliance stack
Layer DNC and litigator awareness with SMS for a complete compliance posture.
ComplianceLaunch SMS in three steps
Connect numbers, template, automate.
Connect numbers
Provision or port numbers. Set default senders per team or use case.
Templates & opt-out
Build approved templates and verify STOP handling for your lists.
Send & automate
Message from records or enroll contacts in SMS steps via workflows.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
Yes. Inbound and outbound texts appear on the contact timeline with full thread history.
STOP and similar keywords update suppression lists automatically so future sends are blocked at the platform level.
Yes. Build reusable templates with merge fields for name, deal stage, and custom data.
Yes. Trigger sends from stage changes, scores, or time-based rules alongside email and tasks.
Yes. Send and receive media where carriers support MMS on your numbers.
Start a trial, provision or connect numbers, enable templates, and send your first test thread in minutes.
Ready for CRM-native SMS?
Free trial. Two-way texting, opt-out management, and timelines on Adoptiv.
