Improve first call resolution.
Skills routing & AI support.
Skills-based routing and AI support ensure customers get help on first contact. 90% first call resolution rate.
Get it right the first time
Routing, queues, AI, and analytics that lift FCR.
Call Queues
Skills-based routing matches callers to best available agent.
Call Routing
Intelligent routing based on skills, availability, and performance.
AI Voice Agents
AI agents handle common questions. Escalate when needed.
Call Analytics
Track FCR rates, resolution times, and agent performance.
90% FCR Rate
Skills-based routing and AI support ensure customers get help on first contact.
Better Outcomes
Faster resolution, higher satisfaction, reduced follow-up calls.
Teams that live and die by FCR
Support, success, and inbound sales teams use Adoptiv to match every caller to the best path.
90% FCR Rate
Skills-based routing and AI support ensure customers get help on first contact.
Right Agent Match
Route calls to agents with the right skills and expertise.
AI Support
AI agents handle common questions. Escalate complex issues to humans.
Better Outcomes
Faster resolution, higher satisfaction, reduced follow-up calls.
Measurable lift in first-contact success
Fewer transfers, shorter handle times, happier customers.
Queues that respect skills
- Match product lines, languages, and tiers automatically.
- Balance load while honoring SLAs.
Routing rules you control
- Time, geo, and performance-aware routing.
- VIP and escalation paths without custom code.
AI for tier-0 and tier-1
- Deflect repetitive intents 24/7.
- Warm handoff with summary to agents.
Prove FCR gains
- Dashboards for FCR, repeat rate, and CSAT.
- Drill into queue and agent trends.
Transfers and repeat calls exhaust customers and budgets
When callers bounce between agents, FCR collapses and handle times balloon. Static hunt groups and generic IVRs cannot reflect skills or context. Intelligent routing, queues, and optional AI fix the match before the conversation starts.
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Route on intent and skill
Send each caller to the queue and agent profile that fits the issue—not whoever is free.
Explore call routingLet AI absorb the easy stuff
Free specialists for edge cases while AI handles verification and FAQs with full logging.
Explore AI agentsA simple FCR improvement loop
Design once, measure weekly, coach continuously.
Clarify intent in IVR
Collect why the customer is calling before they reach an agent.
Match skills in real time
Use queues and routing policies to land on the right desk.
Review FCR dashboards
Spot repeat drivers and coach with call analytics and AI notes.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
FCR measures how often a customer’s issue is fully resolved on the first interaction. Higher FCR reduces cost, improves CSAT, and lowers repeat contact volume.
Calls reach agents trained for the issue type—billing, technical, VIP—so customers do not bounce between departments.
Yes. AI voice agents can authenticate, answer FAQs, and collect details before warm-transferring to specialists with context.
Call analytics tie dispositions, handle time, and repeat contacts to queues and agents so leaders can coach with evidence.
A clear IVR collects intent up front so routing rules send callers to the correct queue on the first attempt.
Agents can see contact history, open deals, and custom fields so they resolve issues with full customer context.
Ready to lift FCR without adding headcount?
Combine skills routing, AI, and analytics in Adoptiv. Start free—no credit card required.
