Transfer, coach, escalate.
Barge. Whisper. Monitor.
Warm and cold transfer, supervisor barge-in, whisper coaching, silent monitoring, specialist routing, and permission controls—enterprise contact center tools.
Every handoff and escalation covered.
Train live, resolve fast, stay compliant.
Seamless Call Transfer
Transfer calls between agents seamlessly. Warm transfer with context. No dropped calls.
Supervisor Barge-In
Supervisors can barge into calls. Take control when needed. Escalate issues.
Whisper Mode
Supervisors can whisper to agents without caller hearing. Real-time coaching.
Call Monitoring
Supervisors can monitor calls silently. Listen without agent or caller knowing.
Transfer to Specialists
Transfer calls to specialists based on skills or expertise. Better outcomes.
Transfer Permissions
Control who can transfer calls and to whom. Permission-based transfer rules.
How teams use Adoptiv telephony
Sales and support floors coach in real time and escalate without dropping customers.
Outbound sales
Scale talk time, improve connect rates, and keep CRM dispositions accurate on every call.
Campaign teams
Run structured calling programs with dialers, queues, and analytics that improve every day.
Contact centers
Skills-based routing, coaching, transfers, and wallboard-ready metrics in one stack.
Operations
BYOV, unlimited scale, recordings, and carrier-grade reliability for the whole org.
What you'll achieve
Higher FCR, better coaching, controlled escalations.
Complex calls need more than blind transfers.
Customers hate repeating themselves. Adoptiv supports warm handoffs, live coaching, and supervisor takeover so issues get solved the first time.
Start Free Trial
From setup to results in three steps
Configure once, run at scale, optimize with live data.
Configure
Configure roles for transfer, whisper, barge, and monitor.
Run at scale
Agents escalate; supervisors join when policies allow.
Measure & improve
Review logs and recordings for QA and compliance.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
Warm transfer lets an agent brief the next rep before handing off; cold sends the caller directly without introduction.
Yes. Whisper lets supervisors speak only to the agent during the call.
Supervisors can join and take over a live call when escalation is required, with logging for compliance.
Yes. QA and leads can listen in for coaching and compliance without disrupting the conversation.
Yes. Role-based permissions limit transfers for security and policy.
Start a free trial or demo. Transfer, barge, whisper, and monitor are part of Adoptiv telephony.
Run a floor that scales quality.
Free trial. Full supervision toolkit included.
