CRM built for e-commerce.
High-volume engagement.
Complete CRM platform for e-commerce. High-volume customer engagement, call management, and automation. Scale your e-commerce operations.
Keep shoppers happy at any scale
Support, sales, and automation on one stack.
Call Management
Complete call management with IVR, queues, and call routing for high-volume support.
Customer Management
Complete customer records with order history and unlimited custom fields.
AI Automation
AI-powered workflows automate order confirmations, shipping updates, and support.
Sales Analytics
Track sales metrics, customer engagement, and support performance.
High-Volume Engagement
Handle thousands of customer interactions daily. Scale without limits.
Increase Sales
Predictive dialer and automation help you reach more customers and close more sales.
E-commerce teams that never go dark
CX, retention, and outbound sales share live customer context.
High-Volume Engagement
Handle thousands of customer interactions daily. Scale without limits.
Better Customer Support
IVR, call queues, and AI agents improve customer support efficiency.
Automate Follow-Ups
Automated workflows handle order confirmations, shipping updates, and support.
Increase Sales
Predictive dialer and automation help you reach more customers and close more sales.
Revenue and loyalty move together
Respond faster, automate the routine, prove the impact.
CX that survives flash sales
- IVR deflects order-status questions.
- Queues prioritize VIP and at-risk customers.
Customer 360 for agents
- Order, refund, and loyalty data in one screen.
- Unlimited fields for marketplace-specific data.
Automation across the journey
- Trigger SMS/voice follow-ups from CRM events.
- AI assists with returns and exchanges.
Ops visibility
- Dashboards for SLAs, revenue influenced, and staffing.
- Drill into recordings for coaching.
Shoppers expect instant answers
When support cannot keep up, carts abandon and reviews suffer. Adoptiv gives high-volume teams telephony, automation, and CRM context so every channel feels premium—even on Black Friday.
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Scale the contact center
Queues, callbacks, and AI absorb spikes without hiring overnight.
Explore telephonyAutomate the repetitive 80%
Let workflows handle WISMO, refunds, and proactive notifications.
Explore workflowsLaunch high-volume CX in three steps
Connect storefront data, arm agents, automate the rest.
Unify customer profiles
Sync orders, tickets, and marketing consent into CRM fields.
Stand up voice & chat-ready queues
Route by issue type, loyalty tier, or geography.
Automate lifecycle touches
Trigger confirmations, delays, and win-back sequences automatically.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
Elastic queues, IVR self-service, and optional AI agents absorb volume during launches, holidays, or incidents.
Unlimited custom fields and integrations let agents reference orders, refunds, and loyalty status instantly.
Workflows trigger shipping updates, review requests, and proactive support when SLA risk appears.
Predictive and preview dialers help outbound teams reach wholesale or high-LTV customers efficiently.
Dashboards blend ticket volume, CSAT proxies, and pipeline influenced by support touches.
Use pipelines, roles, and dashboards per brand while sharing telephony infrastructure.
Ready to scale your e-commerce operations?
High-volume CRM, telephony, and automation in Adoptiv. Start free—no credit card required.
