Complete contact center platform.
IVR, queues, routing & AI.
Everything you need to run a modern contact center. IVR, call queues, skills-based routing, AI agents, and CRM—all in one platform. Reduce wait times by 60%. Improve first call resolution.
One stack for voice, automation, and CRM
Everything inbound and outbound teams need to run at scale.
IVR Builder
Visual drag-and-drop IVR builder with 12-digit support. Custom call flows.
Call Queues
8 queue strategies, skills-based routing, callback offers, VIP priority.
Call Routing
Time-based, geographic, skill-based routing. Route calls intelligently.
AI Voice Agents
Autonomous AI agents handle calls 24/7. Qualification, scheduling, support.
Call Analytics
Real-time metrics, queue analytics, agent performance, carrier-grade reporting.
Call Transfer & Barging
Seamless call transfer, supervisor barge-in, whisper, monitoring.
Built for modern contact centers
Omnichannel-ready operations teams consolidate tools and metrics on Adoptiv.
60% Faster Resolution
AI-powered routing and queue management reduce wait times. Faster connections.
Skills-Based Routing
Route calls to the right agent based on skills, availability, and performance.
Improve First Call Resolution
AI support and intelligent routing ensure customers get help on first contact.
AI-Powered IVR
AI voice agents handle calls 24/7. Qualification, scheduling, support automation.
Operational outcomes leaders track
Faster resolution, smarter routing, happier agents.
IVR without developer tickets
- Visual builder for flows and prompts.
- 12-digit support for complex menus.
Queues that flex with volume
- Skills, callbacks, and VIP handling.
- Eight strategies to match your SLAs.
AI for coverage gaps
- 24/7 voice agents for tier-0 intents.
- Warm transfer with summaries to humans.
Analytics operators trust
- Real-time queue and agent dashboards.
- Drill into recordings and dispositions.
Fragmented tools slow every interaction
When IVR, queues, dialer, and CRM live in different systems, agents lose context and supervisors lose visibility. Adoptiv unifies voice, automation, and customer records so every call starts informed and ends measured.
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Queues and routing in one place
Stand up skills, geo, and time rules beside the same CRM your agents already use.
Explore call queuesSupervisor controls built in
Monitor, whisper, and barge with compliance-friendly recordings.
Explore transfer & bargingLaunch, stabilize, optimize
A proven path for contact center modernization.
Design IVR & entry
Launch flows that capture intent and feed routing policies.
Configure queues & agents
Assign skills, SLAs, and callbacks across sites or remote teams.
Monitor & improve
Use analytics and AI insights to coach and adjust routing weekly.
Everything you need to know about Adoptiv
Quick answers to what sales teams ask most before getting started with Adoptiv.
Yes. IVR, queues, routing, AI agents, recordings, analytics, and CRM live together so you do not stitch vendors together.
Adoptiv supports BYOV and modern carrier integrations so you can migrate gradually or keep preferred rates.
Barge, whisper, monitor, and review recordings with analytics on handle time, FCR, and CSAT trends.
They augment it—handling repetitive intents 24/7 while agents focus on complex, high-value conversations.
Agents see contact history, tickets, and custom fields so customers never repeat themselves.
Many teams start with a single queue and IVR, then expand routing and AI. Our team can help map your rollout.
Ready to run your center on one platform?
IVR, queues, AI, and CRM—together in Adoptiv. Start free—no credit card required.
